Returns Policy

RETURN POLICY
We only accept returns for faulty items, and refunds are issued through the same transaction method used to make the original purchase. For info on how to return faulty goods, see below.

We don’t accept returns for incorrect colour choices or change of mind. 

FAULTY GOODS
When you receive your order, please inspect goods for fault and notify us immediately if there are any issues.

Our Quality Control Team do their best to ensure that all products are of a high quality when they leave our warehouse, but if you receive a defective item please email Customer Service Team on info@micaminerals.com.au . The product/s will need to be returned to us with a Goods Return Form within 7 days of the original invoice, and products deemed faulty by our Product Assessment Team will be replaced or refunded free of charge.

N.B - We don’t accept responsibility for returned items that are lost in transit, and suggest using a traceable method for peace of mind. Please retain proof of postage until we’ve confirmed that your return has been processed.


WRONG PRODUCT RECEIVED
If you’ve received the wrong product, please contact us on info@micaminerals.com.au . They’ll organise for the correct item to be sent out and invoiced immediately, and you’ll receive a credit note once the incorrect product has been received by our warehouse.

N.B - We don’t accept responsibility for returned items that are lost in transit, and suggest using a traceable method for peace of mind. Please retain proof of postage until we’ve confirmed that your replacement item has been processed.